Terms of service


Harriet Beauty – Terms of Service

Last updated: 11 December 2025


Welcome to Harriet Beauty (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, services, and the purchase of beauty products from Harriet Beauty. By using our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please discontinue using our site.

1. Use of Our Website

You agree to use the Harriet Beauty website only for lawful purposes. You must not:

  • Use the website in any way that violates laws or regulations
  • Attempt to access secure areas without authorization
  • Interfere with the website’s performance or security
  • Use the site for fraudulent or harmful activities

We reserve the right to refuse service or cancel orders if suspicious or abusive behavior is detected.

2. Products and Descriptions

We strive to provide accurate product descriptions, ingredient lists, images, and pricing. However, we do not guarantee that all information is error-free, complete, or up to date.

 

Colors and textures may appear differently due to screen settings or lighting.

We may modify or discontinue products without notice.

 

3. Orders and Payment

By placing an order with Harriet Beauty, you confirm that:

  • All information provided is accurate and complete
  • You are authorized to use the payment method provided

 

Order Acceptance

 

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Errors in pricing or product details
  • Suspected fraud or unauthorized activity

 

Payments

We accept the payment methods made available at checkout through Shopify’s secure payment system. Prices are listed in ZAR(Rands)and may include applicable taxes, duties, or shipping charges.

4. Shipping & Delivery

Shipping times are estimates only and may vary due to factors outside our control. Once an order is shipped, delivery is handled by third-party carriers.

Customers are responsible for providing accurate shipping information.

Harriet Beauty is not responsible for lost, delayed, or misdelivered packages due to incorrect address details.

See our Shipping Policy for more information.

5. Returns & Refunds

Due to hygiene and safety standards, many beauty and skincare items are non-returnable once opened or used.

Please refer to our Refund Policy for full details on eligible returns, refund procedures, and timelines.

6. Promotions, Discount Codes & Gift Cards

Promotional codes and discounts:

  • Must be used within stated timeframes
  • May not be combined with other offers unless allowed
  • Are subject to change or cancellation at any time

Gift cards are non-refundable and cannot be exchanged for cash (unless required by law).

7. Intellectual Property

 

All content on the Harriet Beauty website—including logos, product descriptions, branding, graphics, and images—is the property of Harriet Beauty or our partners and is protected by copyright and trademark laws.

You may not copy, reproduce, or distribute any material without our written consent.

8. Third-Party Links

Our website may contain links to third-party websites. Harriet Beauty is not responsible for the content, privacy practices, or policies of third-party sites. We encourage you to review their terms and policies before engaging with them.

9. Allergies, Skin Sensitivities & Product Use

Harriet Beauty provides ingredient lists and product information to help customers make informed decisions. Customers are responsible for reviewing all product details before use.

We are not liable for allergic reactions, skin irritation, or adverse results from using our products. If irritation occurs, discontinue use and consult a healthcare professional.

10. Limitation of Liability

To the fullest extent permitted by law, Harriet Beauty is not liable for:

  • Any indirect, incidental, or consequential damages
  • Losses resulting from misuse of products
  • Issues related to third-party shipping carriers

Our total liability shall not exceed the amount paid for the product(s) involved in the claim.

11. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you also agree to our Privacy Policy.

12. Account Information

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

We may suspend or terminate accounts that violate these Terms.

13. Changes to These Terms

We may update or modify these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our website after changes means you accept the revised Terms.

14. Governing Law

These Terms are governed by the laws of South Africa regardless of conflict-of-law rules.

 

 

 

15. Contact Information

 

For questions about these Terms of Service, please contact us:

Harriet Beauty

Email: customercare@harrietbeaty.com

Address: 527 Che Guevara Rd, Glenwood, Durban